Privacy Policy

Last updated: 2 March 2026

PropBuyAI (ABN 62 935 573 081), trading as PropBuyAI ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use propbuyai.com.au ("the Service"). Contact: support@propbuyai.com.au

By using the Service, you consent to the practices described in this policy. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information You Provide

  • Account information: email address, display name, and authentication credentials.
  • Property data: listing URLs, addresses, notes, tags, and financial details you enter for portfolio properties.
  • Payment information: billing details are collected and processed by Stripe. We do not store full credit card numbers on our servers.
  • Communications: emails or messages you send to our support team.

1.2 Information Collected Automatically

  • Usage data: pages visited, features used, API requests, and timestamps.
  • Device and browser data: IP address, browser type, operating system, and screen resolution.
  • Performance data: page load times, errors, and crash reports.
  • Analytics data: aggregated usage patterns via analytics services.

1.3 Cookies

We use essential cookies to maintain your authentication session. We also use analytics cookies to understand how the Service is used. You can manage cookie preferences in your browser settings, but disabling essential cookies may prevent you from using the Service.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service, including AI property analysis.
  • Process payments and manage your subscription.
  • Send transactional emails (account confirmation, analysis reports, alerts).
  • Respond to support requests and communicate service updates.
  • Monitor and enforce rate limits, detect abuse, and maintain security.
  • Improve the Service through aggregated analytics and error tracking.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Third-party services that help us operate the platform, including:
    • Database and authentication providers
    • AI and machine learning service providers
    • Stripe (payment processing)
    • Email delivery providers
    • Cloud hosting and analytics providers
    • Error monitoring and performance services
    • Security and rate limiting services
    • Property data aggregation services
    • Analytics and mapping services
  • Legal requirements: When required by law, legal process, or government request, or to protect the rights, property, or safety of PropBuyAI, our users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion:

  • Your personal data and property analyses are deleted within 30 days.
  • Aggregated, anonymised data may be retained for analytics purposes.
  • We may retain certain records as required by law (e.g., payment records for tax compliance).

5. Data Security

We implement reasonable technical and organisational safeguards to protect your data, including:

  • Encryption in transit (TLS/HTTPS) and at rest.
  • Row-level security in our database to isolate user data.
  • Secure authentication with hashed passwords and cookie-based sessions.
  • Rate limiting and abuse detection.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your account and personal data.
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, contact us at support@propbuyai.com.au or use the account deletion feature in Settings.

7. International Data Transfers

Some of our service providers are located outside Australia (including the United States). By using the Service, you consent to the transfer of your data to these jurisdictions. We take reasonable steps to ensure that overseas recipients handle your data in accordance with the Australian Privacy Principles.

8. Children's Privacy

The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via an in-app notification. The "Last updated" date at the top of this page indicates the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

PropBuyAI (ABN 62 935 573 081)
Email: support@propbuyai.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you have a privacy complaint.